How to Make a Feature Request - SLA
Feature requests and roadmap policy
We maintain an official policy document about this on this link, detailing how we manage and select feature requests.
Search before posting
Before posting your idea, please search the forums for an existing one. This makes sure all of the 'votes' for a feature request are concentrated in one post, meaning the request will appropriately sift to the top if it is a popular one.
We normally do not provide ETAs or publish roadmaps
More information can be found here.
Do not repeatedly insist on feature requests
Although we're really glad you are excited about our products and your feature request, please do not repeatedly post or 'bump' feature requests for an update. If we have an update to give, we'll be the first to post it!
Keep separate feature requests in separate posts
Please do not bundle multiple feature requests into one ticket. If you are requesting more than one feature or enhancement, you will need to create more than one ticket.
Where did my feature request go?
We actively moderate the feature request tickets. Sometimes this includes merging one feature request ticket with another (if a duplicate exists), or closing a ticket to indicate if it will not be immediately available. If you've lost one of your tickets, click on My Tickets > View Resolved Tickets.
Be specific on your Request
It is important you give your feature request a good title so that it is clear to other users who scan the list. With tens of thousands of customers, we receive an awful lot of requests.