Universal Commercial Terms hotelRSV
COMMERCIAL TERMS HOTELRSV
This Agreement is entered into on date October 1st by and between, Hive Technology Inc., authorized distributor and service provider, hereafter “HOTELRSV”, as parent company of all applicable subsidiaries, with registered office in 25109 Jefferson Avenue, Suite 320, Murrieta, California, United States of America (or sometimes referred as "US" or "WE"), and “THE PROPERTY” (or sometimes referred as "YOU"), henceforth known as "The Parties". Other subjects mentioned in this document (e.g. "THE TRAVELER") are not bound to the terms henceforth.
Within the USA: Payments can be fulfilled online with PayPal, Credit Card, Check, or Wire transfer.
Outside of the USA: Payments can be fulfilled only online with PayPal, Credit Card or via local bank transfer as indicated by the local branch or NOVOHIT representative.
Returned overdraft Checks or charge-backs may result in a $100 Fee minimum or as permitted by law.
All payments are net 7.
We will bill you for every room/unit reserved with effective stay during the previous month.
Transactions subject to Commission: reservations/purchases with effective stay or with active payment made through: Webapp on public channels loading hotelrsv.js or hotelRSV Modules, Facebook pages with active hotelRSV App, Tripadvisor.com via Tripconnect or Instant Booking, reservations completed via CPC campaigns on sites/apps with hotelrsv.js or hotelRSV Modules installed, mobile sites or apps loading hotelRSV Modules, reservations completed through the private extranet hotelrsv.com/app
Trade show organizers and producers: please refer to the contract established between hotelRSV or its subsidiaries.
Reservas canceladas, huéspedes No-Show
Rooms/units reserved that have been cancelled or result in no-show but that have been payed for with and not limited to: credit card, deposit, wire transfer, check, "Pay Now", immediate payment, escrow, hold-up, credit card charge by phone, or any other method for which the hotel has charged the traveler previous or after the check-in date for the no-show or full reservation amount are subject to payment and shall be billed.
If a reservation has been cancelled or there is a No Show, THE PROPERTY must cancel the reservation on hotelRSV (Reservations > Room Reservation > Cancel Reservation). All cancellations must be completed before the billing cycle as establishes in the PAYMENTS paragraph of this agreement.
You must cancel reservations on hotelRSV's extranet before the next billing cycle.
In case THE PROPERTY did not cancelled the reservations within the limit indicated in this document, YOU will have 6 day period to prepare a reconcilation, which must be sent via ticket on help.novohit.com > hotelRSV Admin or to admin (@) hotelrsv.com including precise detail of each cancelled reservation (motive, communication with the guest, bank reconciliation, credit card charge back proof and include the updated Reservation Summary report obtained from hotelRSV's extraner: hotelrsv.com/app > Reservations > Report > Reservation Summary for the billing cycle.
Clients with Novohit: we will consider reconciliations from Both platforms.
All reconcialations must be presented before the payment deadline as specified in this document, if presented after this date, we reserve the right to ignore reconciliaton requests and charge the full value of the invoice.
The stipulations in this contract shall come into force on the day of its signature, for a period of one year. After this period and every one year thereafter the Agreement shall be renewed automatically, unless otherwise indicated by either of the parties, in writing, with at least 30 days advance notice.
Both parties can terminate with a written notification on ticket at help.hotelrsv.com with at least 30 days notice.
In case of termination, future reservations will be considered as effective transactions and will be billed along with any other dues within 5 days of termination and are net 7.
We continuously do random controls and reserve the right to contact travelers regarding their reservations, past or future stay for purposes of quality control.
Although hotelRSV does not enforce Rate Parity, it is strongly recommended to comply with rate parity practices for public channels.
When THE CLIENT refers hotelRSV to other PROPERTIES not within the same group, business unit or not commercially related or associated, and such referrals enter into agreement with HOTELRSV, THE CLIENT may be entitled to 0.25$ (twenty five cents) per room or $25, whichever is greater, applied towards HOTELRSV credit for the next billing period._
All information and documentation transmitted by either of the parties to the other in the development and execution of this contract shall be deemed confidential and for the exclusive use of the provider of the same, and may not be communicated to third parties without their explicit written consent.
Neither of the parties shall acquire any right over any confidential information, policies, SLA or other ownership rights of the other party as a result of this agreement.
Prohibition of Contractual Assignment
The present contract may not be assigned or outsourced, or transmitted for any purpose, nor collaboration of any kind agreed with third parties, without express written consent from the other party.
The parties agree that the Products and Services referred to in this agreement shall be subject to the pricing policies and brand image defined by both parties.
The storage, use, and handling of Credit Card information or otherwise private information is the sole responsibility of THE CLIENT according to the laws and practices of the country/region in which THE CLIENT operates in. HOTELRSV does not hold Traveler Credit Card information.
HOTELRSV is a cloud software platform delivered "AS IS".
HOTELRSV thrives to deliver excellent technical support service to THE CLIENT. Service will be provided in English, Spanish, Italian and when available, may be delivered in the CLIENT’s language. For guaranteed submission, all support requests (tickets) must be submitted on help.hotelrsv.com. All calls, texts, emails to personal accounts may not be responded or may result in the creation of a ticket.
Full SLA Details are available at help.hotelrsv.com > SLA.
Both Parties agree to try to reach an amicable solution to any incident or claim that may arise in relation with the interpretation, application, efficacy or compliance with this contract. In the event of failure to reach an agreement, the Parties shall submit to the jurisdiction and competence of the Courts of the city of Riverside, CA, USA.
Create Facebook Business Listing Page setup: $120 per page per property (self installation guide available at Facebook’s help center)
Tripconnect Setup: from $120 per property (self installation guide available at help.hotelrsv.com)
Website Installation (for users with pre-existing website): from $120 per website according to the number of pages (self installation guide available at help.hotelrsv.com).