Knowledgebase : SLA - English
The software industry is constantly evolving: new functionalities, better performance, enhanced security. Novohit is a web-based (cloud) platform that runs on Linux, one of the most stable, robust and widely used Operating Systems in the ...
> Due to high demand on Electronic Accounting and Electronic > Invoicing, our development staff will not be reviewing development > requests until Feb. 2015. FEATURE REQUESTS AND ROADMAP POLICY We maintain an official policy document abou...
Novohit and hotelRSV is a comprehensive ERP Software used by several organizations all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes. Unfortunately, this mea...
NON DISCLOSURE AGREEMENT ENTERED INTO BY AND BETWEEN NOVOHIT - HOTELRSV and ITS SUBSIDIARIES, (HEREINAFTER "NOVOHIT" OR "HOTELRSV" OR "US"), AND THE CLIENT (HEREINAFTER "YOU" OR "THE RECIPIENT"), PURSUANT TO THE FOLLOWING REPRESENTATIONS AN...
HOTELRSV USER’S LICENSE, OPERATIVE SUPPORT AND UPDATES SERVICE Upon activating hotelRSV, THE CLIENT (Hotel) has the right to the User's License for "AS IS" modules and Operative Support according to the following terms: INCLUDES: * Op...
OPERATIVE SUPPORT, BACKUPS AND UPDATES SERVICE AGREEMENT (SBU) Monthly/Annual Operative Support and Updates Agreement include: * Operative support (*) on behalf of our multidisciplinary team, who has been certified to use novohit® soft...
This document is referenced by Operative Support, Backups and Updates Service Agreement (SBU) [https://help.novohit.com/helpdesk/index.php?/Knowledgebase/Article/View/170] Since help.novohit.com came live on 2012, we've upgraded our suppo...
Novohit has test environments that allow operating conditions similar to the current one to be replicated. These test environments can be used by our Support Staff to review cases or requests and test new features before implementing them. ...
COMMERCIAL TERMS HOTELRSV This Agreement is entered into on date October 1st by and between, Hive Technology Inc., authorized distributor and service provider, hereafter "HOTELRSV", as parent company of all applicable subsidiaries, with re...
* FOR SYSTEMS AND SOFTWARE: * DELIVERY TIME FOR THE NOVOHIT® INSTALLATION: AS INDICATED ON THE TRAINING PROGRAM. * Method of Payment: AS INDICATED IN THE INVESTMENT SUMMARY OR PROPOSAL DOCUMENT. * VALIDITY OF QUOTES AND PROPOSALS: ...