Knowledgebase : SLA - English
This document is referenced by Operative Support, Backups and Updates Service Agreement (SBU) [https://help.novohit.com/helpdesk/index.php?/Knowledgebase/Article/View/170] Since help.novohit.com came live on 2012, we've upgraded our support Service Level Agreement and been able to reduce response times by 30%. In average, our support specialists ...
NON DISCLOSURE AGREEMENT ENTERED INTO BY AND BETWEEN NOVOHIT - HOTELRSV and ITS SUBSIDIARIES, (HEREINAFTER "NOVOHIT" OR "HOTELRSV" OR "US"), AND THE CLIENT (HEREINAFTER "YOU" OR "THE RECIPIENT"), PURSUANT TO THE FOLLOWING REPRESENTATIONS AND SECTIONS: REPRESENTATIONS Both Parties hereby represents that: * "NOVOHIT" is a corporation duly orga...
HOTELRSV USER’S LICENSE, OPERATIVE SUPPORT AND UPDATES SERVICE Upon activating hotelRSV, THE CLIENT (Hotel) has the right to the User's License for "AS IS" modules and Operative Support according to the following terms: INCLUDES: * Operative support on behalf of our multidisciplinary team, who has been certified to use hotelRSV(R) software 24...
COMMERCIAL TERMS HOTELRSV This Agreement is entered into on date October 1st by and between, Hive Technology Inc., authorized distributor and service provider, hereafter "HOTELRSV", as parent company of all applicable subsidiaries, with registered office in 25109 Jefferson Avenue, Suite 320, Murrieta, California, United States of America (or somet...
* FOR SYSTEMS AND SOFTWARE: * DELIVERY TIME FOR THE NOVOHIT® INSTALLATION: AS INDICATED ON THE TRAINING PROGRAM. * Method of Payment: AS INDICATED IN THE INVESTMENT SUMMARY OR PROPOSAL DOCUMENT. * VALIDITY OF QUOTES AND PROPOSALS: 30 calendar days. * The prices mentioned in the quote are expressed in US Dollars, except explicit exceptio...
Operative Support, Backups and Updates Service Agreement (SBU) Monthly/Annual Operative Support and Updates Agreement include: * Operative support (*) on behalf of our multidisciplinary team, who has been certified to use novohit® software 24 hours a day, 365 days a year. * Operative data backup every 24 hours for all acquired novohit mod...
> Due to high demand on Electronic Accounting and Electronic > Invoicing, our development staff will not be reviewing development > requests until Feb. 2015. FEATURE REQUESTS AND ROADMAP POLICY We maintain an official policy document about this on this link [https://help.novohit.com/helpdesk/index.php?/Knowledgebase/Article/View/164/31/how-we-han...
The software industry is constantly evolving: new functionalities, better performance, enhanced security. Novohit is a web-based (cloud) platform that runs on Linux, one of the most stable, robust and widely used Operating Systems in the world [http://en.wikipedia.org/wiki/Linux]. In order for Novohit to stay at the forefront of the software in...
Novohit and hotelRSV is a comprehensive ERP Software used by several organizations all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes. Unfortunately, this means we need to say 'no' a lot more than we would like. In fact, in many cases we are unable to provide a respon...
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