Update to our Terms of Service
Publicado por on 02 July 2020 08:27 AM
To provide greater clarity to our clients, we have updated the Terms of Service (SLA) published in our support platform help.novohit.com
We add terms and policies that regulate the use of Test Environments.
We clarify the wording of some points of our Universal Commercial Terms.
We adjust the declared frequency of the backups we make as part of our Support, Backups and Updates service. As an improvement to our service, we have increased the frequency of backups from every 24 hours to every 12 hours (twice a day).
We added the Active Monitoring service as part of our Support, Backups and Updates service. This service has been active since February 2020 and has allowed us to provide preventive follow-up and avoid potential errors that stop the operation. In particular, all our clients were notified of this functionality by ticket.
You can see all the changes in the Terms of Service (SLA) section published in our support platform help.novohit.com
These changes are valid as of the Publication date of this notice: Thursday, July 2, 2020.