Knowledge Base
How to use help.novohit.com
Tips on how to get the best of Novohit's official support portal help.novohit.com
PMS Front Office
Hotel Operation, Hotel Management PMS: rates, sales, Channel Manager, Booking Engine, front desk, check-in, check-out, housekeeping.
HotelRSV Booking Engine
Novohit Multichannel Hotel Reservation Engine Documentation.
POS Point of Sales
Point of Sale for Retail, E-commerce, Restaurants, Food & Beverage, Bars, Retail, Food Delivery
SPACES
Marina, Events, Tours, Spaces and Table reservations.
CRW QA Surveys
Customizable, automated quality assurance surveys for customers and employees.
EMP HR and Payroll
Employees, Payroll, Human Resource Module
ERP Integral Administration Back Office
Accounting, Tax, Financial and Banking modules that make up the ERP Novohit integrated with the operational modules for automatic generation of IFRS accounting.
Configurations
Official documentation and manuals of Novohit's Configurations
EINV Facturacion y Contabilidad Electronica
Integración nativa al proceso de emisión de documentos tributarios, notas fiscales, facturas electrónicas, boletas electrónicas.
IT Environment
Technical Configurations and Optimization of Computer Environment: Operating Systems, Browsers, Peripherals, Hardware, Networking, Cabling, Minimum Requirements.
SLA - Service Level Agreement
Universal Commercial Terms, License Terms of Use and Service Level Agreement (SLA) for Support, Backups, Upgrades and Monitoring SBUM
Glosary
Nomenclature and glossary of terms used in the Novohit context
Popular Articles
Test Environment Policy - SLA
Novohit has test environments that allow operating conditions similar to the current one to be replicated. These test environments can be used by our Support Staff to review cases or requests and test new features before implementing them. Sometimes ...
How to Make a Feature Request - SLA
Due to high demand on Electronic Accounting and Electronic Invoicing, our development staff will not be reviewing development requests until Feb. 2015. Feature Requests and Roadmap Policy We maintain an official policy document about this on this ...
Specifications on EMERGENCY Priority and Extra Charges
This document is referenced by Operative Support, Backups and Updates Service Agreement (SBU) Since help.novohit.com came live in 2012, we've upgraded our support Service Level Agreement and been able to reduce response times by 30%. In average, our ...
Universal Commercial Terms Novohit
DEFINITIONS NOVOHIT INTERNAL PLATFORM The concept "NOVOHIT INTERNAL PLATFORM" is defined as follows: the Novohit software platform or service with URL access, e.g. https://mycompany.novohit.com or https://mycompanynovohit.net, which must be submitted ...
SLA Novohit Support Backups Updates Monitoring SBUM Service Agreement
The following document details the SLA (Service Level Agreement) of the recurring agreement for Support, Backups, Upgrades and Monitoring Services (SBUM). 1. Services Included Operational support (*) by our multidisciplinary and certified team for ...