Call Charger is not Posting - Activate Tartel Call Accounting Interface with Novohit

Call Charger is not Posting - Activate Tartel Call Accounting Interface with Novohit

When the charging interface is not functioning, your system consultant or system manager should disconnect and reconnect according to the following procedures:

Step 1: Disconnect the Interfaces

Novohit → then Tartel:

  1. Deactivate the interface in Novohit in case it is activated: "Configurations → Interface Monitor" > select the interface with the Edit icon (pencil) and click on the DEACTIVATE button.
  2. Close the PosteoIP window in the Call Accounting PC window if it is open.

NOTE: It is not necessary to close Tartel, only the PosteoIP application.

Step 2: Connect the Interfaces

Novohit → then Tartel:

  1. The first interface to be activated is the Novohit interface which is activated in the menu "Configurations →Interface Monitor".
  2. Select the interface with the Edit icon (pencil) and click on the ACTIVATE button.
  3. Only after activating Novohit, proceed to activate the "posteoip.exe" interface on the pricing PC by double clicking on the "posteoip.exe" icon located on the desktop or as part of the "Start Menu".
  4. To confirm the connection, at the bottom of the window that opens it should say
    "Connect to: xxxxxx" (connected to: IP_ADDRESS)

Common Cases:

a) If you find the "posteoip.exe" window already open but without the legend: "connected to: xxxxxx" you should close it and open it again so that the correct legend appears, verifying beforehand that the interface is already active in Novohit.

b) If when connecting the IP Posting gives the message "asyncronus error", you must deactivate and activate both interfaces again with the same procedure before activating the IP Posting again.

    • Related Articles

    • Tartel Call Center Configuration Manuals - Novohit

      Complete Manual: Tartel Call Planner In Case of Failure In case of failure to post: Call Charger is not Posting - Activate Tartel Call Accounting Interface with Novohit

    • Requirements for Tartel Novohit Tartel Tarifier

      Requirements for Configuring the Interface between the Call Switch and Tartel Via Ticket, send Novohit the following information which can be obtained from your PBX equipment provider. Switcher's Mark A plain text file (.txt) with the communication ...

    • Symbology Tartel Interface

      Name Icon Image Icon System Observations Access to Posteoip Posteoip On the desktop or initial screen of the computer. Access to Tartel Tarificador Tartel® On the desktop or initial screen of the computer. Conditions Tartel® At the bottom of the ...

    • Tartel Windows Configurations Manual

      Operation To start the pricing call, just double click on the pricing icon and the main screen will be displayed. As you will see, at the top of the screen you will see our menu to access the different options of the Tarificador, when you select any ...

    • Issuing Call Reports in Tartel Tarifier

      To issue reports it is necessary to be at the computer where the Tartel® Scheduler is installed; in remote cases, a Team Viewer session can be used (the ID and Password of the computer where you are located are required). 1.- Enter Tartel® Tarifier ...