Cancellation of Invoices

This option allows you to cancel an invoice issued during the day and therefore reactivate the registration of the room associated with the invoice. If the room of the invoice is occupied by another guest, the invoice cannot be cancelled.
To access this option, go to Front Office → Reception Cashier → Cancellation of Invoice

You will see the Filter window, where you can perform a search with the parameters:

Last Name: Enter the guest's last name.
Invoice No: Enter the number of the invoice you wish to cancel.
Click on the Search button.

On the right side you will see a list of the invoices that have been issued during the day, where you can select the one you wish to cancel by clicking on the Trash icon.

At the bottom of the screen a window will be displayed showing related information and a breakdown of the invoice that was previously selected, including its payments.

Below the window mentioned in the previous point, there are two buttons:

Reactivate Account cancels the invoice and reactivates the room, this will happen only if the invoice is of the day and in case the room is not occupied.
Leave: abandons the process.

When the account is reactivated, charges can be made normally.

Finally, a message will be displayed at the top of the screen "Are you sure you want to reactivate the account...?".
Press Yes to reactivate the account.
Press No to cancel the process.

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