Guest History
This option allows you to consult and save guest history data, which can be used at the time of booking or rooms registration.
To enter, go to: Front Office → Reception → Guest History
The following options are available:
- Guest Information: You will be able to record data of new clients and click on this button.
- Search Guest: You can type any of the data found in the form and click this button to search in the history for a match of the record.
- Save New Guest Information: Once you have selected a client, you will be able to modify it and update its data.
- Select Guest: You will be able to unify (merge) the data corresponding to the same customer.
- Define as Frequent Customer: To include the guest as a Frequent Customer in case he/she is not yet a Frequent Customer. This button will only be displayed when the guest is not registered as a Frequent Customer.
In the search filter, restrictions have been added to only display information for the hotel being worked on.
Merge Guests History
This functionality allows you to merge between guests or customers, choosing the fields of interest.
You can do this in the menu:
Go to: Front Office → Reception → Guest History
When merging guests, the following are unified:
Go to: Front Office → Reception → Guest History
When merging guests, the following are unified:
1.- Hotel reservation records2.- Hotel stay history
3.- Consumption of POS associated to the guest.4.- Event History (SPACES)
To be able to use this functionality:
(a). - You must reassign the permissions for this application to the relevant roles: This is done when you
go to: Configurations → Operation Roles Configuration → Define Roles.
You must select the role that corresponds with the Pencil and then enable the Guest History checkbox.
b) - Reload the browser and clear the browser cache in order to see this new functionality.
(a). - You must reassign the permissions for this application to the relevant roles: This is done when you
go to: Configurations → Operation Roles Configuration → Define Roles.
You must select the role that corresponds with the Pencil and then enable the Guest History checkbox.
b) - Reload the browser and clear the browser cache in order to see this new functionality.
Merge Guests Tutorial
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