The No-Show Protocol is an internal process defined by the Hotel management.
The suggestion in the PMS Novohit® Front Office is the following:
1.- The day after the reservation does not arrive to check-in at the front desk; the reservation must be "Confirmed", if the reservation is not confirmed, it will be cancelled during the audit on the day of arrival.
2.- Once the Check-In of the reservation has been made, proceed to make the corresponding charge, generally it is one night (Front Office → Reception → Register Guest or Group, to make the Check-Out by issuing the invoice of the account (Front Office → Reception Cashier → Account Management).
3.- To keep a statistical control of the No-Show charged, it is suggested to add a "No-Show" value in the "Guest Type" statistics of a room registration, identifying the rooms that were charged for this concept (Configurations → Front Office Configuration → Statistics → Guest Types).
Related Articles
Register Guest or Group
This module is used to register guests at the hotel (Check-In), you can register a guest with or without reservation (Walk in). To register a guest, you must go to Front Office → Reception → Register Guest or Group When you log in, you will see a ...
Guest Source Statistics
The database reflects what the users entered at the time of making the Reservations or when registering a Guest (the computer has no way of knowing what the real source of a guest is unless it is not indicated by a user). 1. When making a ...
Room Reservation
This is the main application for making room reservations, modifying previous reservations and verifying the Change Log of a reservation: you will be able to review all transactions on the reservation since it was entered into the system. For ...
Modification of Guest information - Front Office
To Modify Guest Information not yet Registered Front Office → Reservations → Room Reservation Choose the reservation you want to modify: In the name is the option guest by typing it will open the modification screen, and you will be able to modify ...
Sync between Novohit and SiteMinder Channel Manager
Novohit can connect to SiteMinder and allow the control of rates, availabilities and restrictions from our Novohit PMS platform, automating the online sales process in all OTA and GDS channels through SiteMinder Channel Manager. To see the ...