No-Show Protocol in PMS Novohit

No-Show Protocol in PMS Novohit

The No-Show Collection is an internal process defined by the Hotel management.

The suggestion to do it in the PMS Novohit® Front Office is the following:

Considerations: the reservation must be with the indicator: "Confirmed", if the reservation is not confirmed, it will be automatically cancelled during the audit on the day of arrival. See https://help.novohit.com/portal/en/kb/articles/room-reservation

1.- The day after the reservation does not arrive to check-in at the front desk; the reservation must be "Confirmed", if the reservation is not confirmed, it will be cancelled during the audit on the day of arrival.

2.- Once the Check-In of the reservation has been made, proceed to make the corresponding charge, generally it is one night (Front Office → Reception → Guest or Group Registration), to make the Check-Out by issuing the invoice of the account (Front Office → Front Desk → Cashier → Account Control).

3.- To keep a statistical control of the No-Show charged, it is suggested to add a "No-Show" value in the "Guest Type" statistics of a room registration, identifying the rooms that were charged for this concept (Configurations → Front Office Configuration → Statistics → Guest Types).

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