Refunds
Refund: Amount in favor of the guest due to overcollection or registration of overpayments/credits or lack of revenue of charge items.
Guest accounts in the Front module are not allowed to be closed if the balance is different from zero. That is to say, if you have:
- Balance payable you must register a credit memo or at the time of check-out.
- Balance in favor automatically the system generates a refund for the difference, if it is recognized as such, you must register the debit concepts or eliminate/adjust the number of credits that have been made.
If by mistake a higher amount than the actual amount was received or an excess collection was made, the charged items (Credit Memo/Prepayments) must be cancelled with a contrary charge (Refund positive transaction) of the same concept of the corresponding amount, an example is attached:
It is suggested to verify the following operational processes:
- Records of prepayment in reservations.
- Receipts of amounts in credit memos.
- Correct and complete registration of guest charges.
The summary statement does not break down all transactions.