Remote Support via Novohit Assist

Remote Support via Novohit Assist

On some occasions, our staff may request access to the PC, mobile or Touch work on a computer to perform specific configurations on the PC device to verify that the local connections are adequate.

For this, Novohit uses Novohit Assist, a cross-platform remote assistance system (PC, Mac, Android, iOS) and handles 2048bit RSA encryption with 256 Bit AES encrypted sessions, single sessions with session expiration, ISO/IEC 27001 and RGPD certified software, OTP and MFA authentication and Consent Based Access with session confirmation request. 

Novohit Assist

Novohit Assist Remote Support Session

When our staff needs to connect to your device (PC, Mac, mobile), they will send you a link via ticket for you to download an app. 

Unattended Access Mode

If required, Novohit support staff can provide an application to access a PC or Mac without the need for a user to be present. In these cases, Novohit will provide a download link for the Remote Assistance application in Unattended Access mode. 

All Information Will Always Be Recorded by Ticket

Whenever requested by our staff, download the latest version of the link sent. For your and our security, we will only send information by ticket at help.novohit.com - to ensure the security of your equipment, do not send or receive by any other means.

Pre-installed Unattended Access Mode Software

For Novohit POS Touch PCs: they are already installed in non-face-to-face access mode, please do not remove the "Assist" software from these devices as this may affect Support response time.

For PBX PCs: already installed in non-face-to-face access mode, please do not remove TeamViewer or "Assist" from these devices.

Alternatives

Novohit Assist and Novohit Meet are the official remote support channels, but in specific cases, Novohit staff may connect by other means (e.g. Windows remote desktop, Teamviewer, etc), however all information must be recorded by Ticket.


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