1. Tickets or Items from the Support platform.
2. Emails
3. Electronic Documents in PDF format, Word Processor, Spreadsheets, etc. 
   

CUSTOMER, USERS

NOVOHIT

UNIVERSAL COMMERCIAL TERMS

1. Form of Payment and Validity of Quotations: 
   
1. THOSE INDICATED IN THE INVESTMENT SUMMARY OF THE ACCEPTED QUOTE OR PROPOSAL.
2. VALIDITY of 30 calendar days, at the end of this period another quotation must be requested or confirmation of the validity of the same must be requested.
   
2. Installation deadlines: 
1. Delivery time to install Novohit®: ACCORDING TO TRAINING PLAN - IMPLEMENTATION OF THE ACCEPTED QUOTATION
2. The delivery time of the results of the project, except for reasons of force majeure, is subject to the fulfillment of the activities to be performed by the customer.
   
3. Responsibilities of the parties: 
1. The Customer will grant free and expeditious access to the facilities of its organization required to provide the service and undertakes to timely provide all information, documentation and any other facilities to achieve the proper development that allows the success of the project.
2. NOVOHIT reserves the right to assign the personnel it considers suitable to carry out the implementation of the project and/or post-installation support.
3. The Parties shall have no labor relationship with the workers of the other Party who provide services in compliance with this agreement, regardless of the place where they are provided, including the premises of any of the Parties. Consequently, the Parties shall not be liable for the payment of remunerations, social security contributions, tax withholdings, discounts of any kind, work accidents or occupational diseases, or other concepts derived from the labor relationship that exists between the Parties and their workers.
4. The Parties may not offer employment opportunities or hire any worker of the other party for a period of eighteen (18) months from the last employment relationship of the worker with his or her last job. In the event of a breach of this clause, the Party in breach shall be subject to the payment of a fine to the affected Party equivalent to twelve (12) months of the full salary of the worker in question.
   
4. Confidentiality: 
1. NOVOHIT undertakes to maintain strict confidentiality with respect to any and all data provided by the customer and defined as confidential by the customer.
2. All information provided by NOVOHIT to you and members of your company must be kept strictly confidential. For no reason may share, export, copy the commercial or technical information provided to you, as well as parts of the system or systems in any form.
   
5. The prices expressed in the quotations are based on the information that NOVOHIT has at the time of making it, any change in this information will authorize NOVOHIT to revise these values.
6. The prices mentioned in the proposal may be expressed in USD; UF (Unidades Fomento) or CLP; MXN or the local currency of each country and do NOT include Value Added Tax (V.A.T.) or the equivalent national tax. 
7. Unless otherwise indicated in the proposal, for proposals made with reference values (e.g. USD, UF, etc.) payment must be made as indicated in the proposal considering the exchange rate of the official reference value of the National Central Bank in effect on the day of payment.
8. If payments are not made within the term stipulated in this quotation NOVOHIT and its subsidiaries or affiliates reserve the right to apply the maximum interest allowed by law and / or the highest exchange rate of the month in reference. Consequently, the customer accepts from now on to be invoiced the interest that may apply.
9. In case of non-payment within 30 calendar days NOVOHIT may suspend the service provided until payment has been made.
10. The costs for the generation and installation of the system, the parameterization and sizing of information, implementation, training and user training and post-installation support, are made according to a work plan accepted by both parties, any deviation for reasons beyond our staff will incur a cost of US$ 400.00 for each additional day, this ensures that the implementation of the systems is respected and completed in the planned and agreed time.
11. The cancellation by THE CUSTOMER of any product and/or service contracted once the initial payment has been made and prior to the delivery date of the same, will be subject to a charge to be paid by the customer of 35%, once delivered is 100%, with respect to the price corresponding to the products and/or services covered in the quotation.
12. The training and start-up will be done in person at the customer's premises when located in the urban radius of: 
1. USA: Riverside County, Imperial County, San Diego County and Los Angeles County in California.
2. Mexico: Tijuana, Mexicali, CDMX, State of Mexico, Cancun.
3. Chile: Santiago.
   
13. For foreign installations (outside the areas indicated in the previous article), The Customer shall cover the corresponding air and ground travel expenses, individual lodging, food and non-alcoholic beverages and laundry service for each of the persons assigned for the implementation of the systems. Implementation dates will be determined in accordance with the work plan submitted by Novohit.
14. Prices do not include area equipment, electrical or signal installations. It does not include the laying of electrical and/or signal cabling.
15. Payments are due 7 calendar days from the date of invoicing unless explicitly stated in the implementation proposal or service quotation.
16. Novohit services DO NOT INCLUDE: 
1. Internet Service (ISP), this is the responsibility of the customer and must meet the minimum requirements recommended by Novohit.
2. Maintenance of the Customer's workstations or PCs or its users.
3. Maintenance of LAN and Network equipment (routers, switches, balancers, etc).
4. Maintenance or fees for other third party services or support costs for third party services.
5. Hardware devices, maintenance or support on them.
   
17. For any Novohit Cloud Computing Services SaaS service, including eInvoice Cloud service: 
1. the fundamental requirement is INTERNET ACCESS via broadband of at least 4Mbps (10Mbps recommended) between the local network and running constantly without interruption, with all active network equipment recommended by Novohit®. Novohit® and its related companies are not responsible for lack of service caused, among others, by: 
1. Inadequate or inadequate maintenance of electrical and telecommunications networks.
2. Failure of its operating terminals
3. Interrupted Internet service (low speed or slowness, long or periodic interruptions or cancellation of the service by the Internet Service Provider (ISP).
2. In case of payment delays of more than 15 calendar days from the date of invoicing, the purchased Cloud services will be suspended, including and not limited to: accesses, storage, downloads, operations.
   
18. Novohit® user licenses are marketed by Business Units without limitation of users or terminals that access the system in the context of the normal operation of your company. 
1. A Business Unit is defined as one (1) operating entity with the following characteristics: 
1. A single Business Name that operates, offering services or products, at the same declared physical address.
2. One or Several operating units in the same confined territory under the same Corporate Name, being those that belonging to a single corporate name and a single domicile are considered as Operating Areas.
3. By confined territory it is understood that the operating unit(s) reside in the declared physical address and that they complement the main purpose for the installation of Novohit®.
4. Variations of business units e.g. but not limited to several company names physically residing at the same address although belonging to the same operation, will be situations evaluated by Novohit personnel and may incur variations of this quotation.
5. Operations with different addresses for each, even if they are the same trademark, will require a license for each operating entity.
6. A corporate for the management of several business units will be considered as an independent business unit in itself. 
7. A Point of Sale is equivalent to an independent sales unit or operating branch different from another due to its operating characteristics or products for sale. Examples of independent Points of Sale include, but are not limited to: a restaurant, a cafeteria, a bar, a retail store, a pharmacy branch. Each Point of Sale can have a rationally unlimited number of terminals, users and transactions operating that Point of Sale.
   
19. The Novohit system is intellectual property, Novohit reserves the irrevocable right to protect the integrity thereof by any means available. Under no circumstances is it permitted to: 
1. Capture, store, copy or replicate the system functional and operational parts of the system in any format and in any form.
2. Reverse engineer the system.
3. Access, request or download source code, application source scripts or OS files.
4. Access the server with non-permitted users, for example, but not limited to, the OS catalog user (root or su).
5. Obtain data modeling, relational table designs, UML from source code.
20. All recurring services (monthly/annual), such as our SBUM (Support, Backups, Updates and Monitoring) service, apply a term of one (1) year from the date of acceptance and are automatically renewed. To cancel services you must indicate at least 30 days in advance. 
    
21. Payments must be made according to the specifications indicated in each economic proposal document provided to THE CUSTOMER or in the PAYMENT section of this document.
22. Any modification to the commercial terms, whether printed or by electronic means, will affect the terms indicated in this document.
23. The commercial terms may be modified.
24. In the event that any term is invalid, all other terms shall remain in effect.
25. The Terms of Service are published in our SLA (Service Level Agreement) at help.novohit.com SLAa