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Test Environment Policy - SLA
Novohit has test environments that allow operating conditions similar to the current one to be replicated. These test environments can be used by our Support Staff to review cases or requests and test new features before implementing them. Sometimes ...
Meetings & Consulting Services Policy - SLA
In order to support the quality of the dedicated service, the meetings requested may be considered as additional consulting with a charge per man hour, since in most cases they are not included in the SLA Novohit Support, Backups, Upgrades and ...
SLA Novohit Support Backups Updates Monitoring SBUM Service Agreement
The following document details the SLA (Service Level Agreement) of the recurring agreement for Support, Backups, Upgrades and Monitoring Services (SBUM). 1. Services Included Operational support (*) by our multidisciplinary and certified team for ...
How We Handle Feature Requests - SLA Feature Request Policy
Novohit and HotelRSV is a comprehensive ERP Software used by several organizations all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes. Unfortunately, this means we need ...
Universal Commercial Terms Novohit
DEFINITIONS NOVOHIT INTERNAL PLATFORM The concept "NOVOHIT INTERNAL PLATFORM" is defined as follows: the Novohit software platform or service with URL access, e.g. https://mycompany.novohit.com or https://mycompanynovohit.net, which must be submitted ...