Improvements to our Support SBUM Service Level Agreement
We have improved our SLA (Service Level Agreement) for all our customers with SBUM Support Agreement:
- 1 retraining per year to keep their users updated on the optimal use of Novohit
- Increased frequency of automatic backups to 4 times a day, every 6 hours
- Clarification on support for third-party interfaces and printer support
See more details and updated SLA at https://help.novohit.com/portal/en/kb/articles/sla-sbum
Topic Participants
NVH DAB