Meetings & Consulting Services Policy - SLA

Meetings & Consulting Services Policy - SLA

In order to support the quality of the dedicated service, the meetings requested may be considered as additional consulting with a charge per man hour, since in most cases they are not included in the SLA Novohit Support, Backups, Upgrades and Monitoring Service.

All meetings will have the objective of clarifying doubts and assisting you in configuring the corresponding parameters or links if necessary. Each meeting will have a report listing the topics and actions taken.

If during a meeting a functionality request arises that is not covered by Novohit, our consultants will guide you on how to create a feature request, which will be evaluated according to our Feature Request Policies.

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