Sync with HotelRSV
The synchronization between HotelRSV's Booking Engine and Novohit's PMS is through two ways:
- First, rates and restrictions (seasons) are synchronized from Novohit to HotelRSV.
- Secondly, reservations from HotelRSV are synchronized in real time to Novohit once they have been approved in HotelRSV. The availability is affected depending on how the reservation confirmation policy is configured in Novohit.
Thanks to this two-way synchronization, the hotelier can take centralized control from Novohit.
Parameter base setup and synchronization values.
During the Setup of HotelRSV, and in conjunction with the hotel, the HotelRSV - Novohit Support team performs the links between:
Configuration Item | HotelRSV Manual | Novohit Manual |
Agencies (online sales channel by type of currency) | Configured by Novohit Support staff. If you have any doubts, please submit a ticket. | Registration of Agencies or Companies with Agreement. |
Warranty Types | Configured by Novohit Support staff. If you have any questions, please submit a ticket. | Made by Novohit Support staff. If you have any doubts, please submit a ticket. |
Rate Type | Configured by Novohit Support staff. If you have any questions, please submit a ticket. | PMS Tariff Types. |
Guest Types | Configured by Novohit Support staff. If you have any questions, please submit a ticket. | Type of Guests. |
Types of Plans | Configured by Novohit Support staff. If you have any questions, please submit a ticket. | Guest Plans. |
Type of guest category | Configured by Novohit Support staff. If you have any questions, please submit a ticket. | Guest Categories |
Sales Origin | Configured by Novohit Support staff. If you have any questions, please submit a ticket. | Sales Origins |
Room Types | Rooms | Room Types |
Additionally, Rates and Restrictions can be synchronized on a continuous basis, i.e.: Seasons. | Define Seasons and Rates by Agency | Season |
Promo Codes | Define Promotions | Promo Codes |
In this way, the synchronization in Novohit of a reservation made online through the HotelRSV engine is achieved.
Currently, to add new types or categories or make changes to the existing ones, you must request a ticket on our support platform help.novohit.com.
For the correct functioning of HotelRSV, there must always be an agency with the checkbox marked with "Walkin Default".
It is the Hotelier's responsibility to maintain and verify that these synchronization settings are maintained and correct. When changes are made to any platform (e.g. change of inventory, change of currencies, change of seasons), the hotelier must verify in both platforms that the synchronization parameters are valid based on this guide.
Setup for Seasonal Synchronization (Rates and Restrictions)
Seasons created before the activation of the Synchronization between Novohit and HOTELRSV will not be synchronized even if they are edited. New seasons must be created.
The hotelier can synchronize Seasons from Novohit to HotelRSV on an ongoing basis by following these instructions:
- Verify that the synchronization parameters are still valid (see previous paragraph).
- Create a new Season in Novohit under HotelRSV agency and automatically, after a few seconds, it will be created in HotelRSV. Seasons created before the activation of the Synchronization between Novohit and HOTELRSV will not be synchronized even if they are edited. New seasons must be created.
- When you modify the season in Novohit, the changes in Rates and Restrictions will be automatically sent, after a few seconds, to HotelRSV.
Dynamic availability check
If the dynamic check parameter is turned on, HotelRSV will try to check availability in real time in Novohit twice:
When the guest or user performs availability search (date search).
When the guest or user presses the Book button.
If the server where Novohit PMS is hosted responds quickly (milliseconds), then HotelRSV will consider the actual availability of the hotel, if it does not respond it will take the allotment assigned as well as the availability in HotelRSV.
By default, dynamic availability is active. If you have any doubts about the status, please submit a ticket at help.novohit.com referring to this manual.
Booking Synchronization
Reservations registered in HotelRSV will be sent to Novohit automatically when the transaction is completed.
Reservation Management and RsvWeb_Avail_Control parameter
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Allotment
Unlike, Sync with SiteMinder, HotelRSV does consider Agency (Channel) allotments. HOTELRSV will continue to be verified to determine whether a reservation is accepted or rejected. See "Sync Between Novohit and SiteMinder Channel Manager."
Reservation Codes
Booking codes are handled randomly per server, this ensures that all booking codes are unique.
For this reason, in HotelRSV a code is generated and, when it arrives at Novohit, another code is generated, but both codes are related and appear in the same Novohit booking grid.
Additionally, both codes can be searched in the search fields, so the operational staff will be able to search by the HotelRSV code that the guest has. The guest only needs to know the code generated at the time of booking online.
Manual Shipment from HotelRSV to Novohit
The manual sending of reservations is an emergency mechanism in the rare case that, if your local server is not online at the time a reservation is made due to your connectivity or server availability, your operational staff can send them manually.
You can also use this mechanism to send reservations that you canceled in HotelRSV manually and that you want to synchronize with Novohit.
To do this, go to app.hotelrsv.com menu Reservations → Room Reservation. Check the checkbox of the reservation(s) you wish to send and then click on the Send Reservations button.
It is not necessary to synchronize reservations from Novohit to HotelRSV.
Status Messages
A brief status message is displayed next to the remote reservation code (the one generated in Novohit).
Reserva Enviada quiere decir que la reserva fue enviada a Novohit pero se está procesando.Accepted means that the reservation was sent, processed and accepted.
There are no more rooms available for the selected period: # means that the reservation was sent but there are no more rooms of that type in Novohit and therefore the reservation cannot be registered. Check your Allotment - SmartAvail configuration and your over booking configuration in Novohit. You can also request an email alert to be sent to you in these cases. Any questions or to request to activate the email alert, contact our staff at help.hotelrsv.com.
If there is no message or any error message, it means that there is no connection with Novohit or there is a problem (indicated in the message) and you should contact our help desk at help.hotelrsv.com.
Reports in Novohit
From Novohit you can have the production reports of this sales channel, in this section you will see the following topics:
Register an agency representing HotelRSV.
Check online reservations within Novohit.
Get production report of HotelRSV.
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