1. First, rates and restrictions (seasons) are synchronized from Novohit to HotelRSV.
   
2. Secondly, reservations from HotelRSV are synchronized in real time to Novohit once they have been approved in HotelRSV. The availability is affected depending on how the reservation confirmation policy is configured in Novohit.
   

Parameter Base Setup and Synchronization Values

Configuration Item	HotelRSV Manual	Novohit Manual
Agencies (online sales channel by type of currency) In HotelRSV the agencies are equivalent to the currency in which your reservation will be paid. Normally 2 Agencies are created: the national currency and USD or EUR, depending if the hotel accepts electronic payments in those currencies.	Configured by Novohit Support staff. If you have any doubts, please submit a ticket.	Registration of Agencies or Companies with Agreement.
Guarantee Types They can be N Warranties and are synchronized in Novohit. The guest chooses the Guarantee or Payment Method at the moment of confirming the reservation in self-service.	Configured by Novohit Support staff. If you have any questions, please submit a ticket.	Made by Novohit Support staff. If you have any doubts, please submit a ticket.
Rate Type There can be N Tariff Types and they are synchronized in Novohit.The guest chooses the Rate Type during the self-service booking process.	Configured by Novohit Support staff. If you have any questions, please submit a ticket.	Rate Types PMS
Guest Types Only 1 Type must be configured: the guest does not choose the Type	Configured by Novohit Support staff. If you have any questions, please submit a ticket.	Guests Type
Types of Plans Only 1 Type must be configured: the guest does not choose the Type.It is not possible to associate multiple plan types or associate them to Rate Types because in a reservation there can be multiple Rate Types (different rooms with different rate types) but the Plans are at the reservation level, this would cause a conflict when synchronizing the reservation as there would be no way to assign N Plans to 1 Rate.	Configured by Novohit Support staff. If you have any questions, please submit a ticket.	Guest Plans
Guest Type Category They can be N Categories and are synchronized in Novohit. The guest chooses the Category during the self-service booking process.	Configured by Novohit Support staff. If you have any questions, please submit a ticket.	Guest Categories
Sales Source Only 1 Type must be configured: the guest does not choose the Type	Configured by Novohit Support staff. If you have any questions, please submit a ticket.	Sales Source
Room Types There can be N Rate Types, and they are synchronized in Novohit. The guest chooses the Rate Type during the self-service booking process.	Rooms	Room Types
Rates and Restrictions can be synchronized on a continuous basis, i.e.: Seasons.	Define Seasons and Rates by Agency	Season
Promotional Codes can be Synchronized	Define Promotions	Promotional discount codes. See https://help.novohit.com/agent/novohit/support-soporte/knowledge-base/page

Currently, to add new types or categories or make changes to the existing ones, you must request a ticket on our support platform help.novohit.com.

For the correct functioning of HotelRSV, there must always be an agency with the checkbox marked with "Walkin Default".

It is the Hotelier's responsibility to maintain and verify that these synchronization settings are maintained and correct. When changes are made to any platform (e.g. change of inventory, change of currencies, change of seasons), the hotelier must verify in both platforms that the synchronization parameters are valid based on this guide.

Setup for Seasonal Synchronization (Rates and Restrictions)

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Seasons created before the activation of the Synchronization between Novohit and HOTELRSV will not be synchronized even if they are edited. New seasons must be created.

The hotelier can synchronize Seasons from Novohit to HotelRSV on an ongoing basis by following these instructions:

1. Verify that the synchronization parameters are still valid (see previous paragraph).
   
2. Create a new Season in Novohit under HotelRSV agency and automatically, after a few seconds, it will be created in HotelRSV. Seasons created before the activation of the Synchronization between Novohit and HOTELRSV will not be synchronized even if they are edited. New seasons must be created.
3. When you modify the season in Novohit, the changes in Rates and Restrictions will be automatically sent, after a few seconds, to HotelRSV.
   

Dynamic Availability Check

1. When the guest or user performs an availability search (date search) by pressing the Search button on the Web page engine:
   

1. When the guest or user clicks on the Book Now button
   

By default, dynamic availability is active. If you have any doubts about the status, please submit a ticket at help.novohit.com referring to this manual.

Reservation Synchronization

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Reservations registered in HotelRSV will be sent to Novohit automatically when the transaction is completed.

Reservation Management and RsvWeb_Avail_Control parameter

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Allotment

Unlike, Sync with SiteMinder, HotelRSV does consider Agency (Channel) allotments. HOTELRSV will continue to be verified to determine whether a reservation is accepted or rejected. See "Sync Between Novohit and SiteMinder Channel Manager."

Reservation Codes

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Booking codes are handled randomly per-server, this ensures that all booking codes are unique.

For this reason, in HotelRSV a code is generated and, when it arrives at Novohit, another code is generated, but both codes are related and appear in the same Novohit booking grid.

Additionally, both codes can be searched in the search fields, so the operational staff will be able to search by the HotelRSV code that the guest has. The guest only needs to know the code generated at the time of booking online.

Manually Sent from HotelRSV to Novohit

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The manual sending of reservations is an emergency mechanism in the rare case that, if your local server is not online at the time a reservation is made due to your connectivity or server availability, your operational staff can send them manually.

You can also use this mechanism to send reservations that you canceled in HotelRSV manually and that you want to synchronize with Novohit.

To do this, go to app.hotelrsv.com menu Reservations → Room Reservation. Check the checkbox of the reservation(s) you wish to send and then click on the Send Reservations button.

It is not necessary to synchronize reservations from Novohit to HotelRSV.

Status Messages

A brief status message is displayed next to the remote reservation code (the one generated in Novohit).

Reservation Sent means that the booking has been sent to Novohit but is being processed.

Accepted means that the reservation was sent, processed and accepted.
There are no more rooms available for the selected period: # means that the reservation was sent but there are no more rooms of that type in Novohit and therefore the reservation cannot be registered. Check your Allotment - SmartAvail configuration and your over booking configuration in Novohit. You can also request an email alert to be sent to you in these cases. Any questions or to request to activate the email alert, contact our staff at help.hotelrsv.com.
If there is no message or any error message, it means that there is no connection with Novohit or there is a problem (indicated in the message) and you should contact our help desk at help.hotelrsv.com.

Define Promotions (Promo Codes)

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Promotional codes can be synchronized from Novohit. See: Define Promotions (Novohit)

Reports in Novohit