General Update - Daily Close
The General Update - Daily Close process will allow the updating of the records of all the transactions of the day of the Hotel.
The General Update - Daily Close, can be performed automatically or manually.
To perform the update manually go to: Front Office → Night Audit → General Update - Daily Close
General Update - Daily Close
The General Update - Daily Close, can be performed automatically or manually.
To perform the update manually go to: Front Office → Night Audit → General Update - Daily Close
General Update - Daily Close
This application allows manual updating, it is important that all system users are not logged in, because at the beginning of the process to avoid inconsistencies in the data it will automatically disconnects all users who are working in the system, once generated the system will change the date and they can continue working. A new update can be performed manually every 10 hours.
Also, in this menu you can find the following reports that are the tool to audit the Front Office operations.
Rent Verification
Cashier Transactions List by Type of Transaction
Cashier Transactions by Payment Method
Invoices Issued List.
Room Check In and Check Out Report
Bracelet Transactions
List of Charges of the Day - Summary and Detail.
Detail of Invoiced Charges.
Balances in Guest Account List.
Night Auditor Report
If the system does not seem to conclude, you should press the Continue button, this way the system will continue where it left off. It is important not to exit the system until the audit is complete.
Manual Charges
If you detected that rent charges were not made in some rooms, check if they already had rent charges applied on that day (manuals).
In some cases, it will be the full rent and in others the VAT corresponding to rent.
In the last case, these VAT charges correspond to rentals of previous days but the VAT is generated each time a user enters the account and is automatically deleted when the user exits the account with the Exit button, the problem is that some users do not exit the account control option with the Exit button, This has the effect of leaving the VAT charges alive, it also leaves the active signal that a user is using that account, generating confusion to the other users when they try to use that account since it gives them the message that another user is using the account when that is not true.
In the particular case of the rooms that were charged the rent manually today and that are still in the hotel tonight, the system will not apply the automatic rent because it will detect that they already have a rent applied, therefore, they should apply it manually, preferably before running the audit so that it is reflected with the correct date.
When the room is already registered and rates are modified, the system will consider or respect the rate established manually by the user, even if it is zero (0) regardless of the parameter configuration Rcp_Rates_Reg_Ext.
If you detected that rent charges were not made in some rooms, check if they already had rent charges applied on that day (manuals).
In some cases, it will be the full rent and in others the VAT corresponding to rent.
In the last case, these VAT charges correspond to rentals of previous days but the VAT is generated each time a user enters the account and is automatically deleted when the user exits the account with the Exit button, the problem is that some users do not exit the account control option with the Exit button, This has the effect of leaving the VAT charges alive, it also leaves the active signal that a user is using that account, generating confusion to the other users when they try to use that account since it gives them the message that another user is using the account when that is not true.
In the particular case of the rooms that were charged the rent manually today and that are still in the hotel tonight, the system will not apply the automatic rent because it will detect that they already have a rent applied, therefore, they should apply it manually, preferably before running the audit so that it is reflected with the correct date.
When the room is already registered and rates are modified, the system will consider or respect the rate established manually by the user, even if it is zero (0) regardless of the parameter configuration Rcp_Rates_Reg_Ext.
When a stay is extended, either in the Extend Stay Expected Departure, in Modify Registration or in Night Audit, the system will assign to the new day of the stay the same rate of the last previous stay regardless of the configuration of parameter Rcp_Rates_Reg_Ext.
What to do in case of incidence?
See: https://help.novohit.com/portal/en/kb/articles/what-to-do-in-case-of-incident-during-night-audit-faq
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