In the Night Audit, the Room Rent was not Charged
If you detected that rent charges were not made on some rooms, check if they already had rent charges applied on that day (manually), in some cases it will be the full rent and in others the VAT corresponding to the rent.
In the latter case, these VAT charges correspond to rentals of previous days but the VAT are generated each time a user enters the account and are automatically eliminated when the user leaves the account with the "Exit" button, the problem is that some users do not leave the account management option with the "Exit" button, but directly selecting another option from the menu and this has the effect of leaving the VAT charges alive, it also leaves the active signal that a user is using that account, generating confusion to the other users when they try to use that account since it gives them the message that another user is using the account when that is not true.
In the particular case of the rooms that were charged the rent manually today and that are still in the hotel tonight, the system will not apply the automatic rent because it will detect that they already have a rent applied, therefore they should apply it manually, preferably before running to the audit so that it is reflected with the correct date.
Related Articles
Night Audit
To obtain Night Audit reports and statistics you go to: Front Office → Night Audit. The following reports should be reviewed Before and After the Night Audit. Report Name Observations Rent Verification List This report will be generated for the rooms ...
General Update - Daily Close
The General Update - Daily Close process will allow the updating of the records of all the transactions of the day of the Hotel. The General Update - Daily Close, can be performed automatically or manually. To perform the update manually go to: Front ...
What to do in Case of Incident During Night Audit FAQ
Below is a series of steps to follow in case of common incidents when running the Night Audit in Novohit If the Following Message Appears when Running the Night Audit: The page is not redirecting properly it was detected that the server is ...
Night Audit Reports
The Night Auditor's report gives the following information: 1. Balance in Guest Account List: the amounts of charges to rooms for the day. 2. Detail of Invoice Charges: the amounts of charges to accounts, credits, prepayments, and deposit credits. 3. ...
No-Show Protocol in PMS Novohit
The No-Show Protocol is an internal process defined by the Hotel management. The suggestion in the PMS Novohit® Front Office is the following: Considerations: the reservation must be with the indicator: "Confirmed", if the reservation is not ...