Sending Reservation Confirmation Emails
It is possible to configure Novohit to automatically send a room reservation notification to the guest.
The confirmation may not be sent immediately or sent X days before the guest arrival date.
By default, Novohit sends reservations immediately when they are checked in and the guest email has been captured.
If you wish to change this option, please place a ticket at help.novohit.com → Novohit Support → Front Office / Email Confirmations and request to change the sending parameter.
We remind you that you can also send it manually by going to Front Office → Reservations → Room Reservations → Select the Reservation in Question Click on the "SEND EMAIL TO CUSTOMER" button.
The Email will be sent in the customer's language, or if this information is not set, in Novohit's language (language selector in the main menu).
If you do NOT have a Corporate Transactional Email service, see this list of recommended platforms: more information here.
Related Articles
Room Reservation
This is the main application for making room reservations, modifying previous reservations and verifying the Change Log of a reservation: you will be able to review all transactions on the reservation since it was entered into the system. For ...
Reservations with HotelRSV
All reservations that are generated in HotelRSV will be downloaded to Novohit and will be automatically entered into the reservation module. To view these reservations, you must enter Novohit in the reservation module. Go to Front Office → ...
Expired Reservation
To change the status of a reserved room to expired or re-activate it, the following steps are performed: Go to Front Office → Reservations → Room Reservation In the Reservation Selection section search for the active reservation to expire or expired ...
Register Reservation Deposits - Chile
This option allows you to register and display the deposits that affect the balance of a given reservation. The registration of deposits can be defined with various details. To register deposits to reservations, go to: Front Office → Reservations → ...
Invoice Deposit Payments - Reservation Deposit Payments
For the issuance of CFDIs for deposits received by reservations, Appendix 6 Procedure for the issuance of CFDIs in the case of deposits received was use as a basis. Concept of Deposit Payments Payments in one operation where: The goods or services to ...