SLA - Service Level Agreement
Personal Data Retention Policies, GDPR
We retain personal data according to our Non Disclosure Agreement and our Universal Commercial Terms If you need to delete personal data, please send an email to admin [@] novohit [.] com indicating your detailed request: Full Name Email address ...
NDA - Non Disclosure Agreement
NON DISCLOSURE AGREEMENT ENTERED INTO BY AND BETWEEN NOVOHIT and ITS SUBSIDIARIES, (HEREINAFTER "NOVOHIT" OR "US"), AND THE CLIENT (HEREINAFTER “YOU" OR "THE RECIPIENT"), PURSUANT TO THE FOLLOWING REPRESENTATIONS AND SECTIONS: REPRESENTATIONS Both ...
What is Novohit?
Novohit is an ERP that has all its operational modules integrated to the administrative modules, to the process to issue the Electronic Invoices, to issue Payroll and Remunerations, as well as the electronic accounting according to the standards ...
How We Handle Feature Requests - SLA Feature Request Policy
Novohit and hotelRSV is a comprehensive ERP Software used by several organizations all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes. Unfortunately, this means we need ...
Meetings & Consulting Services Policy - SLA
In order to support the quality of the dedicated service, the meetings requested may be considered as additional consulting with a charge per man hour, since in most cases they are not included in the SLA Novohit Support, Backups, Upgrades and ...
Promise to the Client - Novohit's Business Sheme
The pillar of our proposals is what we call a Strategic Alliance, which tries to give an answer to three basic questions that are generated in an investment to systematize a company: What Exactly Will I Get for What I Am Investing? With Novohit®, you ...
SLA Novohit Support Backups Updates Monitoring SBUM Service Agreement
The following document details the SLA (Service Level Agreement) of the recurring agreement for Support, Backups, Upgrades and Monitoring Services (SBUM). 1. Services Included Operational support (*) by our multidisciplinary and certified team for ...
Universal Commercial Terms Novohit
DEFINITIONS NOVOHIT INTERNAL PLATFORM The concept "NOVOHIT INTERNAL PLATFORM" is defined as follows: the Novohit software platform or service with URL access, e.g. https://mycompany.novohit.com or https://mycompanynovohit.net, which must be submitted ...
Specifications on EMERGENCY Priority and Extra Charges
This document is referenced by Operative Support, Backups and Updates Service Agreement (SBU) Since help.novohit.com came live in 2012, we've upgraded our support Service Level Agreement and been able to reduce response times by 30%. In average, our ...
How to Make a Feature Request - SLA
Due to high demand on Electronic Accounting and Electronic Invoicing, our development staff will not be reviewing development requests until Feb. 2015. Feature Requests and Roadmap Policy We maintain an official policy document about this on this ...
Test Environment Policy - SLA
Novohit has test environments that allow operating conditions similar to the current one to be replicated. These test environments can be used by our Support Staff to review cases or requests and test new features before implementing them. Sometimes ...