FAQ: HotelRSV Reservation Guarantees: Payment by Credit Card, Bank Deposit, or at Destination

FAQ: HotelRSV Reservation Guarantees: Payment by Credit Card, Bank Deposit, or at Destination

Credit Cards, Debit Cards and Other Real-Time Electronic Payments

HotelRSV allows secure credit interfaces with banks and payment gateway. These interfaces are automatic and in real time and update the status of the reservation and the registration of the prepayment. For credit card payments, HotelRSV has several integrations with payment processors.
  1. Visit this guide for credit card or Paypal payment integration with hotelRSV Hotel Booking Engine.
  2. For frequently asked questions about electronic payments, see FAQ: Frequently asked questions about paying by credit card, debit card, PayPal at HotelRSV.
Idea
Like all Guarantees (Forms of Payment), guarantees with Electronic Payments may be shown to the end user in certain circumstances. For example, it may apply for "Non-Refundable" rate types or for certain promotions. This can be configured by defining the Season level that applies in Reservation Guarantees and then in Define Seasons.
Notes
FOR SECURITY REASONS AND OFFICIAL LEGISLATION IT IS NOT ALLOWED TO REQUEST CREDIT CARD DATA WITHOUT THE USE OF AN AUTHORIZED INTERFACE.
Info
It is recommended that this form of payment if "Confirm" the reservation automatically in case of successful payment.
Idea
They should be sure to include the policies and restrictions that apply to this type of Guarantee. The information can be placed in the description of this Guarantee and/or in Reservation Conditions.

Bank Deposits

By its intrinsic nature, the Bank Deposit or Bank Transfer payment method is an "asynchronous" guarantee, i.e. it cannot be implemented with real-time validation. To implement it, you simply place the instructions for the customer to make the deposit into the hotel's account. At the moment there is no way to validate that the payment was made, so your staff must manually corroborate the payment made and update the reservation accordingly.

Idea
Like all Guarantees (Forms of Payment), the "Bank Deposit" Guarantee may be shown to the end user in certain circumstances. For example, it may apply for "Refundable" rate types or for certain promotions. This can be configured by defining the Season level that applies in Reservation Guarantees and then in Define Seasons.
Alert
It is recommended that this form of payment does not automatically "Confirm" the reservation.
Notes
They should be sure to include the policies and restrictions that apply to this type of Guarantee. The information can be placed in the description of this Guarantee and/or in Reservation Conditions.​

Payment at Destination

You can enable Pay at Destination; this guarantee is also asynchronous and depends on your internal policies.
Idea
Like all Guarantees (Forms of Payment), the "Pay at Destination" Guarantee may be shown to the end user in certain circumstances. For example, it may apply for "Refundable" rate types or for certain promotions. This can be configured by defining the Season level that applies in Reservation Guarantees and then in Define Seasons.​
AlertIt is recommended that this form of payment does not automatically "Confirm" the reservation.
Notes
They should be sure to include the policies and restrictions that apply to this type of Guarantee. The information can be placed in the description of this Guarantee and/or in Reservation Conditions.

Other Payment Methods or Guarantees

Please refer to the payment integration guide or submit a ticket to our help desk with your request.


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