HotelRSV FAQ
Rate Mixer: Rate Selection in Overlapping Seasons with Overlapping Dates
The Rate Mixer of HotelRSV allows the hotelier to configure HotelRSV to automatically select the lowest (cheapest) or highest (most expensive) rate depending on the configuration of the parameter Rsv_Season_Sel_Rates. Rsv_Season_Sel_Rates: Selecting ...
Quick Start Guide
If you are a Partner Company or Tourism Agency and wish to make reservations for the hotel with an agreement, please visit Partner Company, Agencies. Before you start using hotelRSV on your website, it is recommended that you read this quick start ...
HotelRSV Reservation Applications
hotelRSV is a set of Web and Cloud applications that allows the hotel, chain, group of hotels, to sell rooms in different public and private channels. Among the public channels in which the hotel can sell rooms with hotelRSV are hotel website, Hotel ...
Latitude and Longitude Geographical Coordinates
Geographic Coordinates Setup Configuring the geographic coordinates of your hotel will allow you to use the map services in the hotelRSV applications (for example, the Map tab in the Mobile application or in the reservation confirmations). To ...
Working with Images and Photographs
Images are a very important part of marketing, and their proper use will make for a better end-user experience. To learn more about good image management visit: Upload Images and Photographs.
Enable WebPay, Credit Card Payment, Payment Gateway, PayPal, Electronic Payment Processor
Your hotel can receive credit and debit card payments quickly and securely, receiving the money directly into your company's account. This is possible thanks to the integration with the most popular Payment Gateways (payment processors) in the ...
Synchronization between hotelRSV and Novohit PMS
The synchronization between hotelRSV Booking Engine and Novohit PMS is two-way ⇆: ← Rates and restrictions (seasons) are synchronized from Novohit to hotelRSV. → Bookings from hotelRSV are synchronized in real time to Novohit once they have been ...
Reservation Codes in hotelRSV and Novohit are different - HotelRSV
Although HotelRSV is synchronized with Novohit, it is an independent platform. The codes that are generated are random (this ensures security in the transaction) and may not be the same, as they are first generated in HotelRSV at the time of booking, ...
Devices and Browsers Compatible with hotelRSV
HotelRSV uses standard HTML5 technology compatible with the vast majority of devices whose browsers support HTML5. For more information, check out https://caniuse.com
Reports and Statistics of Reservations with hotelRSV in Novohit
As in hotelRSV, you can get the reservation report in Novohit®, to do so, follow these steps: Go to: Front Office → Reservations → Reports → Reservations Report In the Agency field, select the agency assigned to the rate in hotelRSV. Modify any other ...
Default Statistics Checkin Fields in Reservations and Front Office HotelRSV
Pre-selection of statistical data in Novohit and HotelRSV selection controls. Faster More Reliable Data To make the selectors show default data: 1) Configurations > Front Office Configuration > Statistics 2) Within each statistics group, enable the ...
FAQ: HotelRSV Reservation Guarantees: Payment by Credit Card, Bank Deposit, or at Destination
Credit Cards, Debit Cards and Other Real-Time Electronic Payments HotelRSV allows secure credit interfaces with banks and payment gateway. These interfaces are automatic and in real time and update the status of the reservation and the registration ...
TripConnect by Tripadvisor HotelRSV
Check if you Qualify 1) Check with your Tripadvisor agent or go to Cost-per-Click: Rate & Availability Marketing on Tripadvisor to verify if you have TripConnect enabled. Novohit - hotelRSV is now ready to be used with TripConnect. 2) Place a ticket ...
Guarantee Reservations with Pay at Destination - HotelRSV
To implement the Guarantee Type, PAY IN DESTINATION correctly, it is necessary to request the card information for the payment of the No-Show. For this, it is necessary to have Payment Gateway interface, for more information on how to activate the ...
FAQ: Over Payments with: Credit, Debit Card, PayPal, HotelRSV Electronic Payments
How to connect payment methods to my reservation engine? See: https://help.novohit.com/portal/en/kb/articles/enable-webpay-credit-card-payment-payment-gateway-paypal-electronic-payment-processor Is it possible to authorize payments on a persons card ...
Activate TripConnect and Setup a Campaign HotelRSV
This article covers thoroughly how to activate TripConnect CPC campaigns: click here to read.
Send Reservations from hotelrsv to Novohit - Synchronize Reservations Manually HotelRSV
In the rare case that the local server is not online at the time a reservation is made due to connectivity or availability of your server, your staff can manually synchronize the reservations that they have being detected not sent. To Synchronize ...
How to Use Lead Sources for Sale Sources Statistics HotelRSV
If you want to have a more accurate tracking and analytics on the behavior and source of your users who buy online, hotelRSV, our online booking platform for proprietary channels registers in a granular and detailed way the source of leads (lead ...
How does the Frequent Customer module work? HotelRSV
Frequent Customer is the module that allows you to create a loyalty program for your guests to accumulate points for consumption or stays. The module works in hotelRSV, where your guests will accumulate points for reservations and will be able to pay ...
Tripadvisor Promotions with Link Builder HotelRSV
If you have Tripadvisor's Profile Plus Business Listing, you can use SPLENDIDUS Promo Generator in conjunction with Tripadvisor's PROMOTIONS option, example: ...
Selection, Determination of Currency
HotelRSV is a multi-currency hotel booking engine and allows you to sell rooms with rates in multiple currencies. If your payment processor allows it, you can even charge in different currencies. In HotelRSV, the Currencies are configured in the ...
Months without interest in hotelRSV
This modality is a service offered by the Bank and must be contracted with the Bank or Gateway. HotelRSV can specify these facilities in the text and validate that the electronic transaction has been completed correctly. Additionally, the cases must ...
Multi Hotel Selector HotelRSV
The parameter show_multihotel_selector or data-hotelrsv-multihotel-selector allows the hotel selector to be shown automatically, if certain parameters are specified. Example: ...
Logged out of hotelRSV - Continuous logout from hotelRSV extranet
If you experience that the system "logs you out" and you must log in continuously in the hotelRSV extranet, this is because if you have the extranet and your website open with the same browser (even if in different tabs or windows), every time you do ...
Connect PayPal with HotelRSV
HotelRSV allows you to accept payments for your reservations with PayPal. To set up PayPal with HotelRSV, you must perform the following steps: 1. Activate a PayPal Business Account First you must create or enable a PayPal Business account at ...
HotelRSV Cancellation Protocol
Cancel reservation at hotelRSV (Room Reservations). Optional: Send an email to the guest (Room Reservations). Synchronize with Novohit (only if you have Novohit) - (Send Room Reservations from hotelRSV to Novohit). Reservations must be cancelled at ...