PMS Front Office FAQ
Packages, Invoicing Concepts, Automatic Charges PMS FAQ
Why are some package components registered as Room Rentals on the Guest account statements? Novohit will use the HAB Rental Invoicing Concept for the Package breakdown charge, if its components have no associated amount. As mentioned in Packages, for ...
Native CFDI Cancellation - Front Office PMS
Actual Day To perform the cancellation of a cfdi issued on the current day when the room does not have a new check-in: Go to Front Office → Reception Cashier → Cancellation of Invoice In the Accounts Issued on the Day section you will see the list of ...
Credit Note with CFDi in Front Office - Mexico - Reprint of Invoice
To issue a Credit Notes to the CFDI to correct amount or cancel in Front perform the following steps: Go to Reprint of Invoices and search for the applicable Room or Folio. It is suggested to search by "Invoice Date". In the Issued Accounts window, ...
Registration of External References and/or Notes in DTE
For the registration of specific information when issuing the DTE at the time of check-out, it can be done through the fields: External Reference: The information is entered according to what is determined by the SII. or Notes: Information is entered ...
Credit Notes Modifies Amount of the DTE
To issue Credit Notes to modify the amount of the DTE in Front perform the following steps: Go to: Front Office → Reception Cashier → Reprint of Invoice To perform the search for the Room or Folio of Various of the invoice that the Credit Note will ...
Refunds
Refund: Amount in favor of the guest due to overcollection or registration of overpayments/credits or lack of revenue of charge items. Guest accounts in the Front module are not allowed to be closed if the balance is different from zero. That is to ...
Novohit PMS Upsell - Sale of Services Prior to Guest Arrival
Novohit Upsell is an additional functionality that allows the hotel to send automatic emails (or SMS) to the guest X days prior to check-in so they can purchase additional services or products. 13% of guests purchase upsell products prior to arrival, ...
Night Audit Reports
The Night Auditor's report gives the following information: 1. Balance in Guest Account List: the amounts of charges to rooms for the day. 2. Detail of Invoice Charges: the amounts of charges to accounts, credits, prepayments, and deposit credits. 3. ...
Optimization of Exchange Rate Handling at Checkout in Front Office PMS
This article is valid only for Hotels that handle rates in foreign currencies (e.g. USD). Novohit can automatically calculate the exchange rate differences that may arise during the reservation, check-in and checkout process. This brings as a benefit ...
Expired Reservation
To change the status of a reserved room to expired or re-activate it, the following steps are performed: Go to Front Office → Reservations → Room Reservation In the Reservation Selection section search for the active reservation to expire or expired ...
Search for a Tax Document issued from Front Office
To search for a DTE issued in Front Office, the following actions are performed: Enter in Reprint of Invoice: Front Office → Reception Cashier → Reprint of Invoice Perform a search in the Filter by section by placing information in the fields: CFD ...
Review of Account Charges to Room
Each point of sale has the option to charge their accounts to the hotel coupon through the parameterized payment method. A.- Generally the payment method of the Point of Sale used is Room which is used to send the accounts of the point of sale to the ...
Folios of Various Check Out
The Folios of Various are used to manage an account that is not associated to any room but must be controlled and possibly invoiced in the Front Office area. The checkout of Folios of Various can be done with: Invoicing issuing: Fiscal Document ...
Cashier Transactions by Payment Method Report - Negative Amounts USD
The sign of a credit to an account is negative for the purposes of affecting the account to which it is applied; similarly, the sign of a credit refund is positive. In the report Cashier Transactions by Payment Method - Negative Amounts USD, the ...
Field Use in FCI in Housekeepers Register Housekeepers
At Novohit, the acronym FCI refers to Fast Check-In, Novohit's new Mobile Functionality that allows your guests to Web check-in online from their mobile from anywhere the day before their arrival. For more information, see this descriptive guide. One ...
Refund of Deposit Payments on Cancelled Reservation
If the reservation is cancelled, it can no longer be reactivated because the arrival date was days before. What you can do with the deposit is to apply a refund on the reservation and then apply the same amount as a credit to the appropriate account, ...
Cancellation of Payments from Previous Days
In the Front Desk or Point of Sales Cashier areas, it is not possible to cancel accounts from previous days in order to modify them and reissue them, this is basically due to issues of consistency of the historical information of income and ...
In the Night Audit, the Room Rent was not Charged
If you detected that rent charges were not made on some rooms, check if they already had rent charges applied on that day (manually), in some cases it will be the full rent and in others the VAT corresponding to the rent. In the latter case, these ...
Rates in USD and Local Currency
The agency associated to a reservation that handles its rates in USD will automatically convert it to Chilean Pesos at the moment of crediting the prepayment in its account during the check-in in Novohit with the current exchange rate. Likewise, when ...
Room List: Enter a Group with Different Check-in Dates
When entering a group with different check in dates The rooming list is always associated to a reservation. When one of the rooms of a reservation enters the hotel, the reservation can no longer be modified and for this reason neither the icon to ...
Registration / Walk in without Reservation
To check in without a reservation you must perform the following steps: You must go to Front Office → Reception → Register Guest or Group In the "Check in without Reservation" section select the number of nights of the stay and then click continue. ...
Cancellation of Data After the Deadline
The cancellation of Issued Documents, whether real or test, MUST be cancelled on the corresponding day, since in this way they have no effect and remain as cancelled documents. Doing it in a post-dated way implies the MANUAL AFFECTION to Information ...
Allotments in Novohit
The "Allotments per Agencies/Companies" menu is NOT operative for Novohit, this menu is active only for its use and management in the hotelRSV reservation engine, therefore, it is not active to deliver upload information and results associated to the ...
Maintain Currency Exchange Rates
Daily Foreign Exchange Rate This application controls the daily exchange rates that are applied in different areas of the hotel and in the hotelRSV reservation engine. The exchange rate that is applied to the rates in foreign currency to convert them ...
Guest History Report
This report shows the information of each guest entered in the system. It can be issued for room and stay reservations. Go to: Front Office → Reception → Reports → Guest History You will find different filters to generate the information: Date From: ...
Reprinting of Boletas and Invoices Paper Documents in Front Office
To replace Boletas or Invoices issued on previous days in the Front Office module, the following steps are performed: Enter Front Office → Reception Cashier → Reprint of Invoice In the Filter by window enter: Date of issue of the Boleta or Invoice in ...
Housekeeper and Reception Room Status
We explain below how the Reception and Housekeeper status are related in Novohit, since we did not find any problem in the way the status work: a) Reception statuses are automatically changed when users perform some operation with the room, e.g. i) ...
Same hotelRSV Reservation Code but Different Reservation Code in Novohit
When a client has difficulty confirming their reservation with Credit Card payment from the Web App, more than one reservation code is generated in Novohit but same hotelRSV reservation code. You should consider the reservation "Accepted" as the ...
Consolidated Operating Income Report
The Consolidated Operating Income report, also known as Early Bird, is a management report that provides consolidated sales (production) information for a specific day (usually "yesterday") and month-to-date and year-to-date cumulative data compared ...
Sales Commission Report
What the Report Includes? The report includes all accounts issued at the Reception Cashier, whether they are Rooms or Miscellaneous Folios. New parameter to filter the information by "Agency". The field "Apply Commission" of the Invoicing Concepts is ...
Verification Date on a Reservation
Date when you can verify which reservations are guaranteed and which are not. The "Expiration" field of each reservation is activated (when it is yellow you can make modifications within it). This allows the reservation department to call or email ...
Deadline on a Reservation
Number of days prior to arrival to assign the Deadline (Deadline to guarantee or modify a reservation). The reservation must be guaranteed otherwise the system will cancel it according to the reservation policies of each hotel (In the expiration ...
Verify Room Transactions from Previous Days
To review the Transactions/charges of a room from previous days, the following reports are issued: 1.- Balance in Guest Account: Locate the room, date of arrival and departure, depending on the stay of the guest in the room the rental sheet would be ...
What to do in Case of Incident During Night Audit FAQ
Below is a series of steps to follow in case of common incidents when running the Night Audit in Novohit If the Following Message Appears when Running the Night Audit: The page is not redirecting properly it was detected that the server is ...
Changing Rooms and Folio Balances
When changing one room to another, the charges in the master room do not go to a new master room: those that are in a folio that is not the main one those that are defined as various for the current master room
How to Name a Group
First take Reservation: In Front Office → Reservations → Register Reservation Block in system by confirmed room type. (as long as you do not have the rooming list it is advisable to create the group name in the guest). Once the rooming has arrived ...
No-Show Protocol in PMS Novohit
The No-Show Protocol is an internal process defined by the Hotel management. The suggestion in the PMS Novohit® Front Office is the following: Considerations: the reservation must be with the indicator: "Confirmed", if the reservation is not ...
Foreign Exchange at the Reception Desk
Option installed in: Front Office → Reception Cashier → Daily Exchange Rate Types Operation: 1.- You must select the type of currency to be exchanged. Frequently the currencies US Dollars and euros are configured, if you wish to add other types of ...
Guest Nationality and Source Statistics for the INE
To find hotel occupancy information based on nationalities and sources, you should use the Production by Nationalities/Sources found in the menu: Front Office → Sales → Operation Statistics They can be dated at the end of the month and use the ...
Room Characteristics
To check the room, feature configuration (according to pre-defined feature catalog): 1. Configurations → Front Office Configurations → Rooms → Room Features Catalog: The of features are captured. 2. Configurations → Front Office Configurations → ...
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