PMS Front Office FAQ
Native CFDI Cancellation - PMS Front Office
Actual Day To perform the cancellation of a cfdi issued on the current day when the room does not have a new check-in: Go to Front Office → Reception Cashier → Cancellation of Invoice In the Accounts Issued on the Day section you will see the list of ...
Credit Notes Modifies Amount of the DTE
To issue Credit Notes to modify the amount of the DTE in Front perform the following steps: Go to: Front Office → Reception Cashier → Reprinting of Invoice To perform the search for the Room or Folio of Various of the invoice that the Credit Note ...
Novohit PMS Upsell - Sale of Services Prior to Guest Arrival
Novohit Upsell is an additional functionality that allows the hotel to send automatic emails (or SMS) to the guest X days prior to check-in so they can purchase additional services or products. 13% of guests purchase upsell products prior to arrival, ...
What to do in Case of Incident During Night Audit FAQ
Below is a series of steps to follow in case of common incidents when running the Night Audit in Novohit If the following message appears when running the night audit: The page is not redirecting properly it was detected that the server is ...
No-Show Protocol in PMS Novohit
The No-Show Collection is an internal process defined by the Hotel management. The suggestion to do it in the PMS Novohit® Front Office is the following: Considerations: the reservation must be with the indicator: "Confirmed", if the reservation is ...
Company logos in Novohit Invoices Invoices Reports hotelRSV Login
Novohit allows you to customize the portal with your company's branding by setting your official brand logos in the app. To update logos, please visit this guide: ...
Sending Reservation Confirmation Emails
It is possible to configure Novohit to automatically send a room reservation notification to the guest. The confirmation may not be sent, sent immediately or sent X days before the guest's Arrival date. By default, Novohit sends reservations ...
Bulk Update: Edit Rates, Restrictions and Conditions Massively
Novohit allows you to massively modify the following conditions of a season: Rates Restrictions LOS CLOSE To make these modifications, see the following manual: https://help.novohit.com/portal/en/kb/articles/seasons
TSW Reservations
As of 2021 TSW reservations are automatically processed in the 4 AM to 6 AM time window (Local time). If you require a different schedule, please submit a Ticket. From 2021 onwards it is no longer required to restart TSW interfaces as they are ...